F.A.Q.
Common questions – answered quickly.
Questions on Reports
Questions on Your Account
- What is Premium Support?
- How can I pay an open invoice?
- How can I change the language in my account?
- How can I purchase additional image storage?
- Where can I find my customer / account number?
- I forgot my password. What can I do?
Questions on Email Campaigns
- Why are my (preview) mailings not delivered?
- How can I share my newsletter on Facebook and other platforms?
- Where do I find templates?
- Can I use background images in my email campaigns?
- Can I use my own fonts in my emails?
- How can I change the font, font color, font size, link color etc. in my email campaigns?
Questions on Contact Management
- Why is there a Feedback Loop on my blacklist?
- Why are there active recipients among my bounces?
- Why are recipients marked with colored symbols?
- Can I be notified whenever a contact registers or unsubscribes?
- Can I move/copy recipients to another recipient group?
- Why aren’t all my email addresses imported?
Questions on Forms
- How can I edit the sender address for registration and unsubscribe forms?
- How can I use SSL in forms?
- Can I deactivate the Captcha in my forms?
- Why am I seeing the message “access error” when I try to submit a form?
- Can I remove the logo in CleverReach forms?
- Can I assign a form to another recipient group?