F.A.Q.
Common questions – answered quickly.
Questions on Reports
Questions on Your Account
- My account is locked - what can I do?
- Will you close my account when I cancel my price plan?
- What is Premium Support?
- How can I pay an open invoice?
- How can I change the language in my account?
- How can I purchase additional image storage?
Questions on Email Campaigns
- Can I upload a PDF file?
- The Images Are Too Small in the Mobile View
- Personalization of links
- Can I insert dynamic images?
- Why are my (preview) mailings not delivered?
- How can I share my newsletter on Facebook and other platforms?
Questions on Contact Management
- Why can't I move recipients between lists?
- I want to be informed via email as soon as a recipient subscribes or unsubscribes - how does that work?
- Why can't I unlock a recipient that was marked as a bounce?
- Why is there a Feedback Loop on my blacklist?
- Why are there active recipients among my bounces?
- Why are recipients marked with colored symbols?
Questions on Forms
- Double-Opt-In data after form registration
- How can I edit the sender address for registration and unsubscribe forms?
- How can I use SSL in forms?
- Can I deactivate the Captcha in my forms?
- Why am I seeing the message “access error” when I try to submit a form?
- Can I remove the logo in CleverReach forms?