Error message "An unknown error has occurred" with our plugins

If you receive the error message "An unknown error has occurred. Please try again later" while installing one of our plugins, it is often due to an outdated browser or plugin version.

Our developers have developed the following plugins, for example:

- Shopify

- Wordpress

- Shopware 5 and 6

- Magento 2

- Ecwid

- Prestashop

- Paper

- BigCommerce

- Woocommerce

- and many more.

Please check first which plugin version you are using and update the plugin version if necessary.

Then try to connect with Chrome or Firefox in the latest version. Internet Explorer or Safari are unfortunately not supported as browsers. Furthermore, it is very helpful if third party cookies are allowed. 
If in doubt, please delete the entire browser cache and try to connect the plugin again.

If the behavior still exists, please be so kind and contact us here. 

Many thanks in advance.

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