Analysis of interface errors of CleverReach interfaces

This article is exclusively intended for the analysis of interface errors in the interfaces Prestashop, Magento, Shopify, XTCommerce, ZohoCRM, Drupal and Oxid.

Other interfaces are provided by external providers. In case of errors, please contact the respective programmer of the interface you are using. 

1. Are you using the latest version of the plugin?

You can always find the latest version directly in your Plugin Manager, if you search for "CleverReach".

2. Activation

Make sure that the plugin is connected correctly with your account. View the plugin in your Plugin Manager. If you are asked to connect the plugin to your account, it is not connected at the moment. Do this now. Also make sure, that the plugin is activated in your Plugin Manager.

3. Account data

Have you entered all your account data under "My Account -> Settings -> Your Data" 
A successful connection is only established once you have entered all your data.

4. Users

Have you enabled access to the "REST API" for the user connecting with CleverReach via the plugin?

Find further instructions here

5. Access restrictions

The shop must be directly accessible via the Internet. No HTACCESS must be active that restricts access to the shop or the plugin. 
Please make sure that all files of the plugin have general permissions so that the plugin can send and receive data. 

6. Technical requirements

The shop or server must be able to process and execute CURL.

Common error messages

"Bad Request: maximum attribute count exceeded":

You have created too many data fields in your CleverReach account. You can create a maximum of 45 data fields. The interface automatically creates 17 data fields during the first import, e.g. first name, last name, address, etc.

Delete all data fields from your CleverReach account that are not filled or which you no longer need.

"(InitialSyncTask) failed due to extended inactivity period":

This message means that the synchronization is taking longer than expected. At this point the timeout in the shop or plugin should be increased. Please send us your data as described below.

Cannot determine correct URL. Shop not configured correctly or plugin not active!

Shop URL and shop configuration URL are not the same. 
Look in the settings of your shop for the shop URL and compare it with the address shown in the address bar of your browser. These URLs should be identical. If they are not, please log in from the URL provided in the shop configuration. 



Not all of my recipients are transferred

The current version of our plugins transfers all your recipients as active recipients, if they are registered in your system as newsletter recipients incl. Double-Opt-In.
All other recipients - purchase customers etc. - are only transferred as inactive to CleverReach. 

Further information

To analyze your case in more detail, we ask you for a detailed error description. You are also welcome to send us screenshots that visualize the problem.

For a detailed analysis, please also send us your Backend URL as well as your user name and the password. We also need the FTP access data for your server, to perform the analysis quickly and successfully.

Submit your inquiry here.


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