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Why are there active recipients among my bounces?

When navigating to [Reports] you can find the reports for each of your email deliveries. The report shows you all bounces that have been reported back. The bounces are colored blue.  

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It may happen that you also see active recipients (highlighted in green) in this list. They were not blocked permanently, they are so-called soft bounces. Your email couldn’t be delivered this time, but the email address is generally available for your next newsletter and can directly be contacted.

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