Set individual data synchronization

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The automatic live synchronization (every 5 seconds) of your recipients can slow down your store system or impair performance due to large amounts of data. In this case, we recommend adjusting the data transfer and synchronization interval.

Note: The default is always set to Immediately to ensure live synchronization between your system and CleverReach.

How to change the settings in the following store systems:

    1. Log in to your Shopify account.

    2. Click on the CleverReach app in the menu on the left (or install it in the App Store).


    3. Select the Settings tab. Here you will find the synchronization settings right at the top.

    4. You can select which additional data should be transferred (purchase customers, other contacts and order data) and change the interval.

      The Immediately setting means that the data is synchronized continuously in the background.

    5. Adjusting to minutes, hours, a fixed daily time or a user-defined number of minutes (between 1 and 1440 minutes) can improve the performance of your store. For example, you can have the synchronization performed at night:

    6. Click on the Save button at the top right to save your changed settings.

    1. Log in to your Magento account.

    2. Click on the CleverReach app in the menu on the left (or install it beforehand via the Find Partners & Extensions menu item).
      Screenshot

    3. Select the Settings tab.
      Here you will find the synchronization settings right at the top.

      Screenshot

    4. You can select which data should also be transferred (purchase customers, other contacts and order data) and change the interval.

      Screenshot

      The Immediately setting means that the data is synchronized continuously in the background.
    5. Adjusting to minutes, hours, a fixed daily time or a user-defined number of minutes (between 1 and 1440 minutes) can improve the performance of your store. For example, you can have the synchronization performed at night:

      Screenshot

    1. Log in to your Shopware Account 5.
    1. Log in to your Shopware Account 6.
    2. Click on Extensions > My extensions in the menu on the left (or install them in the Store.)


    3. Screenshot

    4. Click on the three dots ••• next to the CleverReach extension. Select Open extension.

      Screenshot

    5. Select the Settings tab. Here you will find the synchronization settings right at the top.

      Screenshot

    6. You can select which data should also be transferred (purchase customers, other contacts and order data) and change the interval.

      Screenshot

      The setting immediately means that the data is synchronized continuously in the background.
    7. Adjusting to minutes, hours, a fixed daily time or a user-defined number of minutes (between 1 and 1440 minutes) can improve the performance of your store. For example, you can have the synchronization performed at night:

      Screenshot

    1. Log in to your WooCommerce Account.

    2. Click on WooCommerce > CleverReach in the menu on the left or click on WooCommerce > Extensions if you want to install the CleverReach connection.
    3. Select the Settings tab. Here you will find the synchronization settings right at the top.

      Screenshot

    4. You can select which additional data should be transferred (purchase customers, other contacts and order data) and change the interval.

      Screenshot

      The setting immedeatly means that the data is synchronized continuously in the background.
    5. Adjusting to minutes, hours, a fixed daily time or a user-defined number of minutes (between 1 and 1440 minutes) can improve the performance of your store. For example, you can have the synchronization performed at night:

      Screenshot

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Help & Support

If you have any questions or need help, please do not hesitate to contact our Service Team.