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Analysis of problems with the Shopware Plugin

Please help us to help you

Please check the following aspects before sending an inquiry about the Shopware plugin and let us know about your findings.

Account Data

Have you entered all your account data in "My Account -> Settings -> My Data"?
To establish a successful connection, you have to enter all your data

Users

Have you enabled the "REST API" access for the user who connects with CleverReach® via the plugin?

Find further instructions here

Are you using the latest plugin version?

You always find the latest version directly in your Plugin Manager when you search “CleverReach”. Alternatively, you can find it here

Are you using the latest Shopware version?

Find the latest Shopware version here

Have you read all the instructions?

Find all instructions for the Shopware plugin here

Error message "Bad Request: maximum attribute count exceeded":

You have created too many data fields in your CleverReach account. You can create a maximum of 45 data fields. The Shopware Plugin automatically creates 17 data fields such as first name, last name, address etc, during the first import.

Delete all data fields from your CleverReach account that are blank or which you don't need.

Error message "(InitialSyncTask) failed due to extended inactivity period":

This means that the synchronization takes longer than expected. At this point the timeout in the shop or plugin should be increased. Please send us your data as described below.


Further information

To analyze your problem, please send us a detailed error description. You are always welcomed to attach screenshots that visualize your problem.

For a detailed analysis please also send us your Shopware-Backend-URL as well as your user name and the password. Your FTP access data for your server also help to carry out the analysis quickly and successfully.

Submit your inquiry here

Have more questions? Submit a request

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