Analysis of problems with the Shopware Plugin

Please help us to help you

Please check the following aspects before sending an inquiry about the Shopware plugin and let us know about your findings.

Account data

Have you entered all your accound data in "My Account -> Settings -> Your data"?
A successful connection will only be established when you have entered all your data.


Have you enabled the "REST API" access for the user who connects with CleverReach® via the plugin?

Find further instructions here

Are you using the latest version of the plugin?

You always find the latest version directly in your Plugin Manager when you search for “CleverReach”. Alternatively, you can find it here

Are you using the latest Shopware version?

Find the latest Shopware version by clicking on this link

Have you read the complete instructions yet?

Find our instructions on the Shopware plugin here

Error message "Bad Request: maximum attribute count exceeded":

You have created too many data fields in your CleverReach account. You can create a maximum of 45 data fields. The Shopware plugin automatically creates 17 data fields during the first import, such as first and last name, address details, etc.

Delete all data fields from your CleverReach account that are not filled with details or that you don't need.

Error message "(InitialSyncTask) failed due to extended inactivity period":

This means the synchronization takes longer than expected. At this point the timeout in the shop or plugin should be increased. Please send us your data as described below.

Cannot determine correct URL. Shop not configured correctly or plugin not active!

Shop URL and shop configuration URL are not identical.
Check this as follows: 
Log into your Shopware shop.
Look under [Settings] - [Basic Settings] - [Shop Settings] - [Shops] for the shop URL and compare it with the address shown in the address bar of your browser. These URLs should be exactly the same. If they are not, please log in from the URL provided in the shop configuration.

Further information

To analyze your problem, please send us a detailed error description. Feel free to also send us screenshots that visualize your problem.

For a detailed analysis, please also send us your Shopware-Backend-URL as well as the user name and the password. Your FTP access details for your server are also helpful to perform the analysis quickly and successfully.

Submit your inquiry here.

Have more questions? Submit a request